Let me be blunt. Most IELTS students lose points on letters before they even finish the first sentence. Why? They mess up the greeting or closing. Not the content. Not the arguments. The actual format.
Here's the thing. The examiner spends maybe 2-3 minutes reading your letter. The first thing they see is your salutation. The last thing they see is your sign-off. Get those wrong, and you're signaling that you don't understand formal letter conventions. That hits your Coherence & Cohesion score hard, which counts for 25% of your mark.
This post walks you through exactly how to open and close an IELTS General Training letter so you nail this every single time. You'll see real examples, common mistakes, and the specific rules examiners are checking for.
You have 150 words minimum for Task 1. That's tight. Every word counts. Your opening line sets the tone for everything that follows. If you get the greeting wrong, the examiner immediately questions whether you understand formal register.
The IELTS band descriptors for Writing Task 1 specifically assess "Coherence & Cohesion" and "Task Achievement". A correct greeting shows you know how formal letters work. A sloppy one suggests you're guessing.
Here's what examiners actually look for in your opening:
IELTS General Training letters require formal or semi-formal greetings. You're writing to someone you don't know well, or to an organization. This isn't an email to your mate.
Here are the three most common formal letter openings:
Good: Dear Sir or Madam,
Use this when you don't know the recipient's name or gender. It's universally accepted in IELTS. The comma after the greeting is crucial. No comma? Your punctuation mark is wrong.
Good: Dear Mr. Johnson,
Use this if you know the person's name. Include the title (Mr., Mrs., Ms., Dr.) and always use a comma. No period after the title in British English. In American English, you'd write "Mr. Johnson." but IELTS typically follows British conventions.
Good: Dear Ms. Chen,
Ms. is safe when you don't know a woman's marital status. This is becoming the standard choice, even if you do know her status.
Now, here's where most students fail.
Weak: Dear Sir or Madam
Missing punctuation. This looks unprofessional. The comma isn't optional.
Weak: Hi there,
Too casual. This is Task 1. You're not texting a friend. "Hi there" signals register confusion. Band score drops.
Weak: To whom it may concern:
This uses a colon, not a comma. In American business writing, this works. In IELTS? The comma is the standard. Stick with what examiners expect.
Tip: When in doubt about the recipient's name, use "Dear Sir or Madam,". It's formal, it's safe, and it's 100% correct for IELTS.
IELTS primarily uses British English conventions. That matters for punctuation after your greeting.
In British formal letter format, you use a comma after the salutation:
British (IELTS standard): Dear Mr. Thompson,
I am writing to complain about...
In American business letters, you use a colon:
American (less common in IELTS): Dear Mr. Thompson:
I am writing to complain about...
Choose one and stick with it. The comma is safer for IELTS because the exam expects British conventions. Using a colon won't fail you, but a comma is the expected choice.
Your closing is just as structured as your opening. There's no room for creativity here. Examiners want to see that you understand professional letter format.
The rule is simple: your closing must match your opening. If you opened with a name, you close with one sign-off. If you opened with "Dear Sir or Madam", you close with a different one. Here's why.
Good (when you used a name):
Yours sincerely,
[Your full name]
Use this when you opened with "Dear Mr. Jackson" or "Dear Ms. Patel". You named them, so you close with "Yours sincerely". This signals a personal connection, however formal.
Good (when you used a generic greeting):
Yours faithfully,
[Your full name]
Use this when you opened with "Dear Sir or Madam". You didn't know the person's name, so you close more formally with "Yours faithfully". This is the classic pairing in British formal letters.
Acceptable (either opening):
Kind regards,
[Your full name]
"Kind regards" works with both formal and semi-formal openings. It's modern, it's professional, and it's always correct. If you're unsure between "Yours sincerely" and "Yours faithfully", use "Kind regards" instead. You won't lose marks.
Now, the mistakes.
Weak: Best regards,
Ahmed Hassan
Not technically wrong, but less formal than IELTS expects. "Best" is too casual for Task 1.
Weak: Yours sincerely
Ahmed Hassan
Missing comma after the sign-off. The comma should come before your name, just like it comes after your greeting. Consistency matters.
Weak: See you soon!
Ahmed
Way too casual. This isn't a text. You're writing to a stranger about a formal matter. Your closing should match that tone.
Tip: Write your name in full, not initials. "Ahmed Hassan" beats "A.H." every time. It's more professional and shows you're not lazy with formatting.
This is where most students self-sabotage. They'll open formally but close casually, or vice versa. Examiners notice immediately. It signals confusion about register.
Let's say your Task 1 prompt asks you to write to a gym manager about poor facilities. Here's what register mismatch looks like:
Weak (register mismatch):
Dear Sir or Madam,
[Body of letter]
Cheers!
Sarah
Opened formally, closed like you're texting. Examiners dock points for inconsistency. Your Coherence & Cohesion score drops because you haven't maintained appropriate register throughout.
Good (register consistent):
Dear Sir or Madam,
[Body of letter]
Yours faithfully,
Sarah Chen
Formal opening, formal closing. Your register doesn't slip. Examiners see you understand professional correspondence.
If you're writing about tone and register in your letter, check out our detailed guide on formal vs informal tone in Task 1 letters. It breaks down exactly which words and phrases signal the wrong register.
Capitalization in greetings and closings is strict. Get it wrong and you're losing marks in Grammar & Accuracy.
Here's what you capitalize:
Here's what you don't capitalize:
Weak: dear sir or madam,
No capital D. This is a basic error. "Dear" always starts with a capital letter.
Weak: yours Sincerely,
"Sincerely" shouldn't be capitalized. Only "Yours" gets the capital.
Good: Dear Dr. Williams,
Good: Yours faithfully,
Let's see this in action. Here's a real IELTS Task 1 scenario:
Prompt: "You recently attended a conference and found that one of the sessions was cancelled without notice. Write a letter to the conference organizers to complain. Write at least 150 words."
You don't know the organizer's name. What's your move?
Correct approach:
Dear Sir or Madam,
I am writing to lodge a formal complaint regarding the cancellation of Session 4B at last week's International Business Conference, which took place without prior notification to attendees.
[Body continues...]
I trust you will take this matter seriously and implement measures to prevent such occurrences in the future.
Yours faithfully,
Maria Rodriguez
Notice every element:
Now, here's what a weaker response looks like:
Weak approach:
Hi there,
I'm writing because the session got cancelled and nobody told us.
[Body continues...]
Thanks for sorting this out!
Maria
The greeting is too casual. The closing is too casual. The register is all wrong. A band 5 response, not a band 7.
Want to see how the entire letter structure holds up? Our guide on IELTS letter structure covers how greetings and closings fit into the bigger picture of organization and flow.
Use this checklist every time you finish a Task 1 letter. Don't skip it. Most students do, and it costs them points.
If you can't answer "yes" to all eight, fix it before moving on. These aren't style choices. They're IELTS requirements.
For a complete breakdown of layout and formatting errors that go beyond greetings and closings, check out our post on using our IELTS writing checker. You can paste your letter and get instant feedback on format errors and band score predictions.
Use our free IELTS writing checker to scan your letters for greeting, closing, and punctuation errors. Get instant feedback on format, grammar, and band score prediction.
Free IELTS Writing Checker