You write "Dear Sir". Three words. Done.
And you've already lost marks.
Here's why: examiners read thousands of IELTS letters every year. Your opening line is literally the first thing they see, and it's often the first place they mark you down. Get it wrong, and you've signaled immediately that you don't understand formal English conventions. Get it right, and you set a professional tone that carries through your entire response.
This isn't about being picky. The IELTS Writing Task 1 band descriptors explicitly measure Coherence and Cohesion, which includes how you structure your letter from top to bottom. Your opener matters. It really does.
I'm walking you through the seven mistakes that tank candidate scores, plus exactly how to fix each one. If you want to catch these errors before submitting, our free IELTS writing checker gives you instant feedback on your letter structure and formality.
You see the prompt: "Write a letter to the manager of a local sports center about facilities." No name given. What do you write?
Don't default to "Dear Sir". It's outdated and risky. If the recipient is a woman, you've made a factual error. Even if they're not, modern examiners find it stilted and dated.
Weak: Dear Sir, I am writing to complain about the swimming pool facility.
Better: Dear Sir or Madam, I am writing to inquire about membership options at your sports center.
Or the more modern version:
Better: Dear Sir/Madam, I am writing to request information regarding your facilities.
Both versions are formally correct and show you understand contemporary written English. Use one of these when the recipient's name isn't provided.
This looks tiny. It's not.
Weak: Dear Mr. Johnson
I am writing to request a refund for my recent purchase.
Better: Dear Mr. Johnson,
I am writing to request a refund for my recent purchase.
The comma signals that you know formal letter structure. Without it, your letter looks incomplete or sloppy. This hits your Grammatical Range and Accuracy score because punctuation counts.
Quick tip: In British English (which IELTS uses), always put a comma after your salutation. Every formal letter. No exceptions.
Your opener isn't your introduction. It's not where you explain the situation. Look at this:
Weak: Dear Manager,
I am writing to complain about the noise level at your hotel at 11 p.m. last Tuesday when I was trying to sleep because there was a party happening in the room next door.
That's not an opener. That's you cramming your entire story into one line. Your opener should do exactly one thing: politely introduce the general reason for your letter.
Better: Dear Manager,
I am writing to lodge a formal complaint regarding noise disturbances during my stay at your hotel.
See it? The second version sets up your letter without overwhelming the reader. Your first body paragraph then unpacks what happened, when, and why it matters. Clean structure. That's what examiners want.
Task 1 demands formal tone. Yet candidates slip into casual phrasing right at the start:
Weak: Hi Mr. Thompson,
I just wanted to reach out about the apartment I rented from you last month.
Weak: Dear Sir,
I'm contacting you because I need to sort out a problem with my booking.
"Hi" isn't formal. "Just wanted to reach out" sounds like a text message. "I'm contacting you" is too casual. Here's what works:
Better: Dear Mr. Thompson,
I am writing to discuss the terms of my rental agreement for the property I occupied last month.
"I am writing to" is the gold standard. It's formal, clear, and expected. Use it in every opener.
When candidates don't have a name, they sometimes invent something:
Weak: Dear Recipient,
I am writing to inquire about your services.
Weak: Dear Hiring Manager,
I am writing to express my interest in the position.
"Dear Recipient" isn't standard English. "Dear Hiring Manager" sounds corporate but it's not a real salutation because "Hiring Manager" isn't addressing an actual person. Stick to what's proven:
Better: Dear Sir or Madam,
Better: Dear Sir/Madam,
Both work. Pick one and move on.
When you do have a name, get it right:
Weak: Dear mr. Johnson,
Weak: Dear MR. JOHNSON,
"Mr." is always capitalized. The name always starts with a capital letter. Don't overthink it.
Better: Dear Mr. Johnson,
Better: Dear Dr. Patel,
Better: Dear Ms. Chen,
Capitalization mistakes are part of Grammatical Range and Accuracy. Don't hand over free points on your opener.
Your opening and closing must be consistent in formality level. If you open formally, close formally. Mismatching signals confusion about tone.
Weak: Dear Sir or Madam,
[Body paragraphs]
Thanks a lot,
John Smith
You've opened formally but closed casually. Examiners catch this immediately. It suggests you don't have full control over tone.
Better: Dear Sir or Madam,
[Body paragraphs]
Yours faithfully,
John Smith
Better: Dear Mr. Johnson,
[Body paragraphs]
Yours sincerely,
John Smith
Both are consistent. "Yours faithfully" pairs with "Dear Sir or Madam" (unknown recipient). "Yours sincerely" pairs with a named recipient. This is standard British English, and IELTS examiners expect it.
The IELTS Writing band descriptors measure four things: Task Response, Coherence and Cohesion, Lexical Resource, and Grammatical Range and Accuracy.
Your letter opener impacts three of them:
A Band 6.0 candidate makes 2-3 of these mistakes consistently. A Band 7.0 candidate makes almost none. Your opener isn't the whole picture, but it's a reliable early indicator of your control. Use our IELTS writing checker to identify these patterns in your own work before you submit.
When you're working on improving your overall letter structure, our guide on letter tone and formality balance covers how to maintain consistency throughout. And if you're struggling with your closing phrases, we've got a detailed breakdown of common closing mistakes that pairs perfectly with getting your opener right.
Real tip: Spend 30 seconds on your opener. Get it right, then move forward. You have roughly 20 minutes for Task 1. Don't waste them second-guessing your salutation.
Stop overthinking this. Use this framework and move on:
If you know the recipient's name:
"Dear [Title] [Last Name],"
If you don't know their name or gender:
"Dear Sir or Madam,"
Then jump into your first paragraph with a clear purpose: "I am writing to [complain about / inquire about / request / apply for]..."
That's it. You don't need to be creative. You need to be correct. Examiners reward clarity and formality in Task 1 letters. Creativity gets you marked down for being off-tone.
Get instant feedback on your IELTS letter opening with our free writing checker. See exactly where you're losing marks on formal letter structure, tone, and accuracy. Catch salutation mistakes and grammar errors before test day.
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