Here's the thing: most IELTS students lose marks on their letters before they even write a single sentence of the actual message.
You're focused on content, tone, and structure. That's smart. But examiners read your salutation first, and if you get it wrong, you've already signaled that you don't understand formal English conventions. That matters for Coherence & Cohesion, which accounts for 25% of your Writing Task 1 score.
In this guide, you'll learn exactly how to open your IELTS letter so the examiner knows immediately that you understand formal communication. We'll cover the rules, common exceptions, and the specific mistakes that cost real band points.
IELTS Writing Task 1 isn't just about what you say. It's about proving you can switch registers and follow conventions. The salutation is your first test. You've got roughly 20 minutes to write 150 words minimum. You can't afford to waste marks on basics.
Examiners score your work using the IELTS band descriptors. At Band 7 and above, your response must show you understand "appropriate register" and "organisational features". A wrong salutation signals the opposite. It tells the examiner you either didn't read the prompt carefully or you don't know formal letter conventions. Either way, it hurts your score.
Tip: Many students think examiners care less about formatting. They don't. Your salutation is part of Task Response. It shows you read the prompt and understood who you're writing to.
Your salutation depends on one thing: does the prompt tell you the recipient's name?
Read the question carefully. This is where most students slip up. You'll see one of three scenarios.
Each scenario has a correct salutation. Let's break them down.
This is the easiest case. You use their name.
Format: Dear [Title] [Surname],
Good: Dear Mr. Johnson,
Good: Dear Ms. Chen,
Good: Dear Dr. Patel,
Here's the critical rule: use the title (Mr., Ms., Dr., Professor) with the surname only. Never use first names in formal letters unless the prompt explicitly tells you they prefer it (which almost never happens). And never use just a surname without a title.
Weak: Dear Johnson, [No title. Too informal.]
Weak: Dear James, [Using first name. Only acceptable if the prompt says "write to your friend" or similar.]
Weak: Dear Mr. James Johnson, [Redundant. Pick title + surname OR full name, not both.]
Real IELTS example: "Write a letter to the principal of your university, Dr. Sarah Mitchell, complaining about the library facilities." Your salutation: Dear Dr. Mitchell,
That's it. Nothing else. And if you're wondering about maintaining formal register throughout your letter, the salutation sets the tone for everything that follows. Many students use our IELTS writing checker to verify their letter opening matches the rest of their tone.
This happens constantly. The prompt says "write to the manager" or "write to the headmaster" but doesn't name them.
Format: Dear [Title],
Good: Dear Manager,
Good: Dear Principal,
Good: Dear Headmaster,
Good: Dear Sir or Madam,
Don't sleep on that last one. "Dear Sir or Madam," is still the safest choice when you genuinely don't know the recipient's name or title. It's formal, it's correct, and examiners accept it without question.
Weak: Dear Sir, [Assumes male. Outdated.]
Weak: To whom it may concern, [Technically correct but feels stiff. Less common in modern IELTS responses.]
Weak: Hi Manager, [Way too casual for a formal letter.]
Typical prompt: "Write a letter to a hotel manager requesting a refund for your spoiled holiday." Your salutation: Dear Manager, or Dear Sir or Madam,
Sometimes the prompt says "write to the local council" or "write to your airline" or "write to the tourism board." No specific person is named. What do you do?
Use "Dear Sir or Madam," as your default. It's always safe.
Good: Dear Sir or Madam,
You can also use a generic title if one fits naturally. "Dear Colleague," works if you're writing to someone in your professional field. "Dear Council Member," might feel appropriate if you're writing to an official body. The key: you're being respectful and you're not inventing a name that wasn't in the prompt.
Tip: "Sir or Madam" sounds formal. Some students worry it's "too old-fashioned". It's not. IELTS examiners expect formal letters to sound formal. Don't overthink this.
Your salutation isn't just about the words. Format matters too, and examiners notice the details.
Capitalisation: Always capitalise the first letter of titles and names. "Dear Mr. johnson," is marked down. It's "Dear Mr. Johnson,". This is a basic rule, and getting it wrong signals carelessness.
The comma: You must end your salutation with a comma. Not a full stop. Not an exclamation mark. A comma. This is standard British English convention, which IELTS follows.
Good: Dear Mr. Thomas,
I am writing to...
Weak: Dear Mr. Thomas.
I am writing to... [Full stop. Breaks the format.]
Line breaks: Put your salutation on its own line. Leave a blank line between your salutation and your opening sentence. This is standard letter formatting, and examiners expect it.
Abbreviations: Use standard titles only. Mr., Ms., Mrs., Dr., Professor. Don't invent abbreviations, and spell them correctly. It's "Ms." not "Mss." or "Miss". (Miss is acceptable but less formal. Ms. is the modern professional standard.)
Let's be direct about what students are getting wrong.
Mistake 1: Inventing a name. The prompt doesn't give you a name, so you make one up. "Dear Mr. Anderson," sounds specific, but if the prompt never mentioned Mr. Anderson, you've fabricated information. Examiners catch this. Use "Dear Sir or Madam," instead. It's safer and it's correct.
Mistake 2: Tone whiplash. You write "Dear Sir or Madam," but your next sentence is "Hey, I'm writing because I'm annoyed." The register shift costs you points under Coherence & Cohesion. Your tone must stay consistent from start to finish.
Mistake 3: Using first names when you shouldn't. Even if the prompt says "Write to Linda about the project," in a formal business letter, use "Dear Ms. [Surname]," unless the prompt explicitly frames it as informal. Read the context carefully.
Mistake 4: Skipping the salutation entirely. Some students jump straight to "I am writing to complain..." without any greeting. In formal letter format, this is incomplete. You'll lose marks for Task Response because you haven't demonstrated you understand letter structure.
Tip: Before you write a single sentence of your letter, underline the name (if given) or the title (if given) in the prompt. This 10-second habit prevents 90% of salutation errors. After you've nailed your opening, make sure your entire letter format is correct by checking your work with an essay checker for IELTS writing.
Bookmark this and use it every time you write a Task 1 letter.
| Scenario | Example Prompt | Correct Salutation |
|---|---|---|
| Name and title given | "Write to Dr. Emma Foster, the director..." | Dear Dr. Foster, |
| Title only, no name | "Write to the restaurant manager..." | Dear Manager, |
| Generic institution | "Write to your local council..." | Dear Sir or Madam, |
| Friend or informal | "Write to your friend Sam..." | Dear Sam, |
| Colleague in your field | "Write to a professional contact..." | Dear Sir or Madam, (or Dear Colleague,) |
You might think: it's just a salutation. How much can it really affect my score?
More than you'd think. The IELTS Writing Task 1 band descriptors link salutation to two criteria: Task Response and Coherence & Cohesion. An incorrect or missing salutation signals you don't understand formal communication. That affects how examiners score the rest of your letter.
Candidates who nail the basics (salutation, closing, paragraphing) score 0.5 to 1 full band higher on average than those who skip or mess up these elements. You're not just losing marks on the salutation itself. You're establishing credibility for everything that follows. Examiners start forming an impression the moment they read your opening line.
Band 7 candidates consistently use correct, appropriate salutations. Band 5 candidates don't. The difference is visible, and examiners are looking for it.
Your salutation is the opening move. But the whole letter needs to work as one unit. After you nail your opening, make sure your letter body maintains that formal tone. Get instant feedback on whether your letter format is working with our free IELTS writing checker, which evaluates your task response, coherence, and tone throughout.
Similarly, once you've started formally with "Dear Dr. Foster," your closing must match. Don't suddenly drop the register at the end. A strong closing that mirrors your formal salutation will reinforce your credibility throughout the letter.
Use our IELTS writing checker to get instant feedback on your Task 1 letters, including format, tone, and task response accuracy. Improve your band score with targeted corrections.
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